1.Maintain the in-scope server operating system, system management software and operating system utilities
2.Maintain tools for remote manage-ment and alert monitoring
3.Installation of operating system software and oper-ating system re-lated software
4.Installation of updates, patches, (corrective) service packs, hot fixes and security up-dates
5.Installation and periodic update of antivirus software
6.Manage the op-erating system configuration ( e.g. initial server con-figuration, modify configuration files, document system configuration, con-trol access to sys-tem configuration files)
7.Manage operating system file systems (e.g. create, maintain and delete volumes and directory structures, modify file system sizes, verify mount point availability, repair defective file systems, modify file system permissions) 8.Manage Operat-ing System Proc-esses (e.g. con-tinuously running system subtasks, or daemons)
9.Monitor and re-duce operating system log files to prevent file sys-tems from overfill-ing
10.Take action for the scheduling of operations, start, stop & halt of sys-tem according to defined processes / operating manual
11.Restart failing components after an outage
12.Administration and configuration of network inter-faces and adapters 13.Manage System ID’s and domain structure
14.Planning, preparations and performance of actions for technol-ogy refresh of server systems and installed software components as agreed with cus-tomer
15.Maintain the hardware and software configuration server information 16.Capacity management (OS resources)
17.Installation, configuration an deletion of printers according to the related change process
18.Troubleshooting and solution of printer problems on operating system level 19.Perform actions to ensure compli-ance of the agreed security guidelines 20.Maintenance of the server envi-ronment concern-ing common secu-rity issues which can be remediated by software or configuration adop-tions 21.Management of security options according to the security guidelines and the require-ments of the appli-cation landscapes
22.Maintain HA configuration (if applicable)
23.Manage techni-cal and administra-tion Accounts
24.Perform virus protection
Add/Mod/Del UIDs and permissions as request by change for HW controll: 1.Firmware / bios upgrades
2.Change of bios settings
3.Coordinate in-scope server hardware service with the appropri-ate vendor 4.Perform remote power off on
